Service RequestNeed a service call or just want to schedule a check up? Please fill out the form below! Name * First Name Last Name Email * Phone # * Address * Please enter the address for which you wish to have serviced. Address 1 Address 2 City State/Province Zip/Postal Code Country Billing Address Billing address if different Address 1 Address 2 City State/Province Zip/Postal Code Country Number of Systems * Please enter the total systems you have in your home. Which Unit/System needs service? * Please describe either by location or service area which unit you are experiencing trouble with. For example: the downstairs unit or the garage unit What type of unit? * What kind of unit do you have? Is it a conventional (regular) heat pump? Is it a geothermal unit? Gas furnace? Conventional Heat Pump Geothermal Heat Pump w/Closed Loop Geothermal Heat Pump w/Open Loop Geothermal Heat Pump w/Pond Loop Gas Furnace Other Brand If you know the brand or model of your system please indicate here Waterfurnace Hydron Module Climatemaster Geocomfort Trane American Standard Carrier Heil ICP Rheem Goodman Amana Tempstar Bryant/Payne York Ruud Coleman Daikin Bosch Lennox Fujitsu Mitsubishi Other Make/Model/Serial If you know the make/model or serial number of your unit please list it here Complaint or Symptoms * Please describe in as much detail as possible only the symptoms you are experiencing (i.e. not keeping set point, blowing hot air or hearing grinding noise). Service Type * Service Call - something isn't working right Check Up - everything is ok, just want annual maintenance check up Other Priority Level We try and get to everyone as soon as possible but must schedule calls based on priority and geographical location. Definitions of priority levels: Emergency - is defined as smoke in home, burning smells from vents, water running on finished floors or ceilings, risk of fire or electrocution, any threat to life or limb. *PLEASE REMOVE POWER FROM YOUR UNIT IMMEDIATELY FOR YOUR SAFETY and of course in true emergencies please call 911. Heating & cooling related emergencies are defined as indoor temperatures reaching below 50 degrees and above 90 degrees. Urgent - Need service within a day or two (including weekends and off hours, fees may apply) High Priority - Need service within 3-5 business days Medium Priority - Need service within the next week. Low Priority - Need service within the next few weeks. Check Ups - These are not typically prioritized but scheduled geographically and sometimes on short notice. Emergency Urgent High Priority Medium Priority Low Priority Check Ups Thank you! You should receive a response from us within 24-48 hours that your request has been received. If this is an emergency request please also send Lindsey a text to ensure a more prompt response - (423) 802-9203.As always though, please feel free to give us a call (or text) at any time - we do our best to be responsive.Thank you,Lindsey PrinceO: (706) 937-3511C: (423) 802-9203
